What Warranty do Parts Have?

  • All Products Sold By Us Are NEW Unless Otherwise Noted. 
  • Every Part Has Full Manufacturer's Warranty. Manufacturer's warranty are honored by them. We try to play an active role in your claim.
  • All Non-OEM Parts Are Of Equal Quality to the original part. They Carry The Same Warranty As The Original Part. We have the right to ship an after market part in place of OEM part if that part is available and equal or better in quality.
  • Handling And Shipping Fees Are Non-Refundable
  • All Parts Sold Are New. We Do Not Rebuild Or Remanufacture Or Refurbish Any Parts Unless Specifically Stated.

Do Not Return Any Parts for warranty repair Without a RMA number.

All parts return to us must have a RMA number issued prior to shipping to us. Warranty Repair shipping to us is at your expense. Failure to get a RMA could result in rejection or lost of your shipment. To get that number, contact us through shipping@clearcreekspas.com . State your name, invoice number, and specifically what is wrong with the part. We must know why you want to return the part.

Once you receive your RMA, ship the part to Clear Creek Spas prepaid. It is best to use a method that offers proof the part is delivered to us. Ship to: Clear Creek Spas, 6005 Miners Peak Cir, Frederick, CO 80516.

Plastic Parts--- All plastic parts such as jets, plastic controls, and plumbing are warranted to be free from defect by their manufacture for one year from date of purchase. If any part fails within that time contact us. If the failure is covered under warranty, we will issue you a RMA number. Send the part back to us and upon confirmation that the part is covered under warranty, we will replace the failed part. Leaking glue connections is not covered under this warranty.

Electronic Parts---Electronic/electric parts such as boards, motors, sensors, and topside controls are warranted for a minimum of 180 days from date of purchase depending on manufacturer. Upon failure, you must obtain a RMA number. Manufacturers of electronic parts require the part be returned to them to analyze whether the part failure was covered under warranty or not. When we receive the part from you, freight prepaid by you, we will return the part to the appropriate manufacturer for their consideration. If its determined the part is clearly a failure caused by the original manufacturer, we will replace the part and handle the warranty with the manufacturer directly. IF we cannot determine the cause of failure, we must return the part to the manufacturer and await their determination. Once that decision is made, we will contact the customer by email of the manufacturer's decision. An example: a failed board. We have no way to determine the cause of failure. The cause could be it's manufacture OR the installer OR caused by other components on customer's spa. We need to return the part to the manufacturer and upon the testing of the board they will determine if the failure is covered. Until that determination is made, we are not able to cover the failed part. They have the option to repair or replace with same or better. This review can take 2-3 months or more.

Warranty Period: All manufacturers carry a minimum of 6 month warranty from date of purchase. Some carry up to a 12 month warranty from date of purchase. In all cases, any part deemed to have failed from abuse of any sort will void the warranty. Warranty is limited to replacement of exact or equal to the original part. You can not receive credit or refund nor apply warranty parts to other purchases. The part must be returned to us with an RMA# and shipping cost covered by you. The warranty only applies to the original purchaser.

It will be the end-user's responsibility to return the part to us at his expense to us. You will need an RMA number from us for us to accept the return. If you ship any parts without an RMA# issued by us, the part will be returned to you at your expense.

Some manufacturers allow us to determine if the part is under warranty. Others require the part to be returned to them for testing and determination of warranty coverage. They can chose to fix or replace or deny claims. We will work hard on your behalf to resolve fairly all warranty claims. Feel free to contact us with your questions.

Email directly to spageeks@clearcreekspas.com.

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