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   C-5 and Rebuilt Control Box WARRANTY

All products sold are subject to their manufacturer's warranty. Clear Creek Spas maximum liability is refund on the price of the purchase.  Products and components manufactured by United Spas, Inc. are subject to a limited one-year parts warranty printed in every user's guide and posted on their web site. We are happy to submit warranty claims on behalf of our customers to the OEM manufacturer within the first year from the date of purchase.

 

Before anything is returned for warranty replacement you must receive an RMA (Return Material Authorization) number from us. Call or e-mail us to request an RMA number. We will need to know the following:

a. Date of purchase from Clear Creek Spas (warranty must be within one year of purchase).

b. Allow us if possible to determine if the part/component is a warranty issue. This might take several emails to clarify the problem.

c. If you bought a new complete Control Box (aluminum) we need the serial number coded on the box

d. An accurate description of the failure/defect.

 

Upon issuing a RMA# you will be required to returned the part/component to us prepaid. Write the RMA # both on the box and place a note inside the box with your: Name, Address, and Daytime phone number. Also include the RMA on the note. It is extremely important that you send us the part with a carrier that provides you with tracking to prove we received the part.

 

Our first effort will be to determine what the problem/defect is. If minor we will correct and return the part to you. If a issue requires warranty service with the OEM, we will submit the part on your behalf.

 

If we submit the part for warranty with the manufacturer, they will have final judgment to determine if the part is covered under warranty. If determined it is a warranty issue, at their option they can either repair, replace, or refund your purchase. Maximum liability limit for any OEM, supplier, distributor, or Clear Creek Spas is a full refund of the purchase price.

 

Although we understand any part failure can cause our customer to lose use of their hot tub during this process, this is the limit to our warranty. No parts will be supplied to the customer beyond what is written. We regret your spa may have to be shut down for a period of time while this process is followed. We recommend in colder months you drain the spa as directed by your spa's manufacturer to insure no parts freeze. The OEM, supplier, distributor, or Clear Creek Spas is not liable for any consequential damaged caused by the failure of any part, component, or control we sell.

 

Common issues that will void a warranty:

a. Report of failure pass warranty period. (to avoid this make sure you contact us promptly)

b. Improper installation.

c. Improper operating issues such as voltage spikes, surges, and brownouts.

d. Failure to correct error issues.

e. Water damage.

f. Attempts to circumvent proper use of the part, component, or control box.

g. Incorrect sealing procedures.

h. Damages caused by shipping or installation whether accidental or not. Carrier damages to packages must immediately be reported so carrier insurance can cover damages.

 

For a RMA# email directly to spageeks@clearcreekspas.com.

Include: Name, Email address, Date of Purchase, Invoice Number, What the problem is.

A timely response will be given on how to proceed.

Copyright 2014-17  Clear Creek Spa Service