below $50.00 have a $5 shipping charge.
between $50.00 and $99.99 have a $7.49 shipping charge.
between $100.00 and $149.99 have a $9.99 shipping charge.
above $150.00 ground shipping is FREE.
If you wish to "upgrade" shipping
options contact us.
You order may be
shipped First Class, Ground, or Priority at our discretion.
Not Applicable Outside Lower 48 including Islands
Hawaii, and Islands See Below
Unless requested, shipments
are made without proof of signature. This means the carrier will
leave the package at your door. This avoids repeated attempts
of delivery or requiring you to go to a terminal to pick the item up. IMPORTANT: This also means YOU take responsibility at the
point the carrier leaves your shipment. We will ship where you want the item shipped but you take
responsibility to know if packages are safe when they are left at the door. If you are
concern that others might steal your package then request "Signature
Required" on checkout under comments. We will add that feature at no cost to
CRITICAL you supply us
with both a USPS deliverable address and an actual physical address. Since your
order may be shipped either method, it can cause confusion if you only give us a
PO Box number and we need to ship FedEx OR if you give us an actual address but
no mail delivery is made to that address and we are shipping USPS. Any parts
that are returned to us because of not able to deliver will carry a surcharge to
If you wish to ship
2nd Day or Overnight call us.
ship from Colorado, Arizona, and California.
Orders are processed the Next Business
Parts ship in 1-3 business days
your order is received and parts are in
there is a 3-7 day delay in shipping
we normally do not notify you. Longer
than that we will contact you. If your order is
time sensitive contact us immediately at
All shipments are made FOB. Liability
for delivery and any visible damage to any order is between you
and the carrier. The carrier accepts our
shipment as not being damaged
(visually). It is your obligation to
inspect the order IMMEDIATELY upon
receipt. If you see any outside visual
damage take pictures. This will help
both you and us to proceed that the
carrier damaged the item. Boxes with no
visual damage but parts are damaged
are the responsibility of Clear Creek
Spas. If you request, we can add
insurance or to guarantee actual
receipt, written signature at no charge. Any delivery confirmed by the
carrier as delivered relieves us from
Any special delivery request please contact
If you are not home, packages are left by
the carrier near or at your door. If you need
other arrangements, contact us before shipment is made.
Once delivered the lost or damage of
shipment will be your liability. If you
know items can be stolen, contact us a
firstname.lastname@example.org and we
can either ship to an alternate address
or require a signature. If you don't arrange
for a signature or alternate shipping, you accept both Clear
Creek Spas and the carrier's
liability ends when the item(s) is left
at your door.
Orders to Hawaii, Alaska,
and US Territories usually have a surcharge due to added charge from the carrier.
Normally that surcharge will automatically be added to your order at checkout.
If checkout fails to add enough shipping charges we may contact you for the
added cost before the shipment is made. If that is the case, we will email you
quickly to avoid any lengthy delay.